Informativa sulla privacy

Last Updated: February 20, 2026

At Dermis & Silk, a brand by ODAYA Home Ltd. (the “Company”, "we", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our website (https://dermisandsilk.com/).

Who We Are: ODAYA Home Ltd. Registered office: Aldomirovska 138-140, Atelier 21, Sofia, 1000, Bulgaria Registered VAT No.: BG203885590

1. Information We Collect

We do not collect any personally identifiable information unless you provide it voluntarily. The types of data we collect include:

Voluntary Data: Information provided during account creation, checkout, or when contacting us (e.g., name, shipping/billing address, email address, phone number).
Payment Data: Handled securely by our third-party payment processors. We do not store your raw credit card data on our servers.
Navigation Data: Our computer systems and software procedures acquire standard internet protocol (IP) data and browser details implicit in the use of Internet communication protocols. This is used for anonymous statistical purposes and website functionality.

2. How We Use Your Data

Data processing is aimed at:

Fulfilling and managing your orders, shipping, and providing customer support.
Operating, maintaining, and improving the performance of our Website.
Newsletter & Marketing: Upon your explicit consent, we may send you communications and periodic updates about Dermis & Silk. You may revoke this consent and unsubscribe at any time via the link provided in our emails.

3. Data Sharing and Disclosure

The Company declares that it shall not sell, rent, or disseminate personal data to third parties for their marketing purposes. We only share data with trusted third parties strictly necessary to provide our services (e.g., courier companies for delivery, secure payment gateways). Disclosure of personal data to government institutions and public authorities is only done when required by national laws and binding legal provisions.

4. Data Retention

We keep your data only for the time necessary to perform the service requested by you, or as legally required for tax and accounting purposes (usually up to 10 years under Bulgarian law). If you leave a comment or register an account, your profile information is retained until you request its deletion.

5. Your GDPR Rights

As a resident of the EU or a user interacting with an EU-based company, you have strict rights regarding your data:

Right to Access: You can request an exported file of the personal data we hold about you.
Right to Rectification: You can edit your personal information at any time in your account dashboard, or request that we fix inaccurate data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete any personal data we hold about you (excluding data we are obliged to keep for administrative, legal, or security purposes).
Right to Restrict or Object: You can ask us to pause the processing of your data or object to its use for direct marketing.

6. Cookies Policy

Cookies are small data files stored on your device when you visit a website.

Essential Cookies: Necessary to allow you to log in, add items to your cart, and navigate the site securely.
Analytics/Performance Cookies: Help us understand how visitors interact with our website to improve user experience.
Managing Cookies: Cookies do not allow us access to other information on your computer. You can choose to disable cookies through your browser settings, though some website features (like the shopping cart) may not function properly without them.

7. Embedded Content

Articles or product pages on this site may include embedded content (e.g., videos from YouTube/Vimeo). Embedded content behaves in the exact same way as if the visitor has visited the other website. These external websites may collect data about you and use their own cookies.