As the advanced bio-textile innovation lab by ODAYA Home, we merge years of premium manufacturing heritage with clinical skincare to engineer the world’s first "sleep-in skincare" - The 8-Hour Facial Pillowcase.
Informativa sui rimborsi
Last Updated: February 20, 2026
We want you to experience the true luxury and skin-enhancing benefits of Dermis & Silk. However, if you are not entirely satisfied with your purchase, we are here to help.
1. The 14-Day Return Window
You have the right to initiate a return within 14 calendar days of receiving your order. To be eligible for a return, you must contact us within this timeframe to request a return authorization.
2. Strict Hygiene & Condition Requirements
Because our products (silk pillowcases, sleep masks, textiles) come into direct and prolonged contact with the skin and hair, we must enforce strict health and hygiene standards.
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To be accepted for a return, items MUST be strictly unwashed, unused, unaltered, and in their original, intact packaging with all tags attached.
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We reserve the right to refuse a return if the item shows any signs of use, wear, washing, or if the packaging is damaged.
3. Return Shipping Costs
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Standard Returns: The customer is entirely responsible for covering the shipping costs associated with returning an item to our facility in Bulgaria. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Defective or Incorrect Items: If you receive an item with a manufacturing defect, or if we shipped the wrong item, please contact us immediately at support@dermisandsilk.com with photos of the issue. In these rare cases, Dermis & Silk will cover the return shipping costs and arrange for a replacement or full refund.
4. Refund Process
Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund based on the condition of the item.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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Please note that it may take several business days for your bank or credit card company to officially process and post the refund to your account.
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Original shipping fees are non-refundable.
5. How to Initiate a Return
To start a return, please email us at support@dermisandsilk.com with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with the return shipping address and further instructions.
